Terms and Conditions

Cancellations, Returns & Exchanges

This item is handmade to order and each one will differ slightly. I gladly accept returns, exchanges and cancellations Contact me within: 14 days of delivery Ship items back within: 30 days of delivery Request a cancellation: before item has shipped.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements. I can’t accept returns for: Commissions Custom or personalised orders. Conditions of return Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Please contact me if you have any questions or problems with your order.

Delivery

 

All Goods purchased through the Site will be dispatched within 3-5 working days by second class mail, orders can be upgraded to first class at a cost to the customer. If items are made to order or commissioned the delivery date will be agreed or specified during the Order process (subject to delays outside of my control).

 

International Customers

Please note that We only deliver within the United Kingdom.

 

Payment

Payment for Goods must always be made in advance and you will be prompted to pay during the order process. Payment will be made through Paypal unless otherwise agreed.

 

Product

Please be aware that due to the handmade process, each product is uniquely different so you can expect a slight variation in size, glass tint/colour and texture.